Privacy Policy

---

Rigcon PTY. LTD. is committed to providing quality services and this policy outlines our ongoing obligations to YOU and how we manage YOUR Personal Information.

We have adopted the Australian Privacy Principles (APPs) stated in the Privacy Act 1988. The NPPs govern the method in which Personal Information is collected, used, disclosed, stored, secured, and disposed of.

The Australian Privacy Principles APPs can be viewed from The Office of the Australian Information Commissioner website.

What is Personal Information and why do we collect it?

Personal Information is information that identifies an individual. We collect YOUR Personal Information for the prime purpose of providing our services to our clients. When we collect Personal Information we will, where appropriate and possible, explain the reasons for collecting the information and how we plan to use it.

Personal Information we collect includes:

• Names
• Addresses
• Email addresses
• Phone numbers
• Fax numbers

Personal Information is obtained from different sources including:

• Our website
• Our website contact form
• Our website chat form
• Interviews
• Correspondence
• Telephone, fax, and email 
• Media and publications
• Business advertising
• Social media
• Public sources and business listings
• Cookies – delete all that are not applicable
• Third parties

Sensitive Information

Sensitive information is defined in the Privacy Act to include information such as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional organisation, criminal record or health information.

Sensitive information will be used only:

• For the prime purpose for which it was obtained
• For an additional purpose related to the prime purpose
• With prior consent, or where required or legally authorised

Third Parties

Personal Information is collected from YOU and no other individual or source. However, in some circumstances information could be provided from third parties. We will take reasonable steps to ensure that YOU are made aware of the information disclosed to us from third parties.

Disclosure of Personal Information

Your Personal Information could be disclosed in the following circumstances:

• Third parties where YOU consent to the use or disclosure
• Where required or authorised by law

Security of Personal Information

Your Personal Information is stored in a manner that protects it from misuse and loss, and from unauthorised access, modification or disclosure.

Your Personal Information is erased permanently once it is no longer required for the purpose for which it was obtained. However we will store most of the Personal Information in secure client files for a minimum of seven years.

Access to Personal Information

Your Personal Information we store can be accessed for the purposes of updating and/or correcting it, subject to certain exceptions. To access this information please contact us in writing.

Rigcon PTY. LTD. will not charge a fee for an access request, but could charge an administrative fee for providing a copy of YOUR Personal Information.

To maintain protection of YOUR Personal Information, we will require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is of paramount importance that YOUR Personal Information is up to date. We will ensure that Personal Information is accurate, complete and up-to-date. Please advise as if YOUR Personal Information is not up to date or is inaccurate so we can update our records and ensure we provide our optimum level of service.

Policy Updates

This policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

Please contact us for enquiries or complaints in relation to our Privacy Policy:

12-16 Chester Rd

Altona Victoria 3018

Australia

61 3 9398 5155

bwilliams@rigcon.com.au